1. THESE TERMS

1.1  These are the terms and conditions on which we supply Products to you, whether these are physical goods or digital content. 

1.2  Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that these terms require any changes, please contact us to discuss.

1.3 All products and associated goods that we offer for sale are hereby referred to as the “Products” . 

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are littlewoodwalkers ltd, a company registered in England and Wales. Our company registration number is 13186750 and our registered office is at 20-22 Wenlock Road, London N1 7GU. 

2.2 If you wish to contact us please do so via the Contact Us page or via tailsy@littlewoodwalkers.co.uk

2.3  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails but not fax or text message. 

 

3. OUR CONTRACT WITH YOU

3.1  We accept your order when we contact you to confirm your order. At this point a contract will come into existence between you and us. This document sets out the terms of that contract and you agree to and abide by all of policies and terms and conditions by purchasing Products or using the Products we provide to you. 

3.2  If we are unable to accept your order, we will inform you in writing and will no charge will be made for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

3.3 You will be provided with an order number upon purchase. Please tell us this number if you contact us regarding your order. 

 

4. OUR PRODUCTS

4.1  The images of the Products on our website are for illustrative purposes only and may differ slightly from the product you receive and the packaging of the Product may vary from that shown in images on our website. 

4.2 Using the Product will be at your own risk and you must abide by all our legal policies as detailed on this website. 

 

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to your order please contact us as soon as possible and we will then contact you to inform you as to whether or not change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the result of making the change are not acceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

 

6. OUR RIGHTS TO MAKE CHANGES

6.1 We may change the Product to: 

6.1.1 reflect changes in relevant laws and regulatory requirements. 

6.1.2 implement minor technical adjustments and improvements 

6.2 We reserve the right to make such changes at any time and you may not end the contract if this happens.

6.3 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. 

 

7. PROVIDING THE PRODUCTS

7.1 The postage cost will be as displayed to you on our website.

7.2  During the order process, we will let you know when we will provide the Products to you.

7.2.1. If the Products are physical products, we aim will deliver them to you via second class post as soon as we reasonably can and in any event within 14 days after the day on which we accept your order. 

7.2.2 If the Product is a purchase of a digital download. The content will be available for download by you as soon as we accept your order.

7.3 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to inform you of this and we will take steps to minimise this effect. If we do this we are not liable for delays caused by the event. You may receive a refund for any Products you have paid for but not received if there is a significant delay. 

7.4 If Royal Mail cannot post your product through your door, they will leave a note informing you of how to collect or rearrange delivery. If you do not follow Royal Mails instructions and Royal Mail may choose to destroy or return the product to us. Products become your responsibility from the time we deliver to the address you completed with your order form

7.7 . A  digital downloaded Product will be your responsibility from the time we direct your to where the pdf of the Product can be downloaded

7.8 Once you download the Product, you will own the product.t.

7.9  We are the owner of all intellectual property rights in our Products and digital content, which are protected by copyright laws and/or treaties across the world. All such rights are reserved. In purchasing a Product or digital content you are granted a limited licence to use those products for personal use only. You are not allowed to:

7.9.1 sub-license, assign or otherwise transfer the rights granted by clause 7.9;

7.9.2 copy or disseminate any Products or digital content you purchase;

7.9.3 modify any product, physical or digital in any way, and you must not use any illustrations, photos or any other part of the product separately from any accompanying text. 

If you are found to be in breach of this clause 7.9, we reserve all rights to take further action as appropriate.

7.10 We may suspend the supply of a Product to:

7.10.1 deal with technical problems or make minor technical changes;

7.10.2 update the Product to reflect changes in relevant laws and regulatory requirements; or,

7.10.3 make changes to the Product as notified by us to you (see clause 6).

7.11 . We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

 

8. YOUR RIGHTS TO END THE CONTRACT

8.1 Your rights when you end the contract will depend on what you have bought and if there is any fault with it,:

8.1.1 If what you have bought is misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3 You may be able to get a refund if you are within the cooling-off period of 14 days, but this may be subject to deductions and you will have to pay the costs of return of any Products; see clause 8.3

81.4 If there is another reason you wish to end contract and we are not at fault, see clause 8.7.

8.2 Ending the contract because of something we have done or are going to do. If you are ending this contract for a reason set out at 8.1.2 to 8.2.5 , this contract will terminate straight away and we will refund you for any Products which have not been provided and you may also be entitled to a full refund. The reasons are:

8.2.1 if you do not agree to a change to our Product or our terms and conditions. 

8.2.2 if we have found an error in the description of the Product and you no longer wish to proceed. 

8.2.3 If we are unable to supply the property and there is a significant risk due to events outside of our control;

8.2.4 we have had to suspend supply of the Products for technical reasons, or notify you we have no option but to suspend them  in the future for technical reasons, in each case for a period of more than 14 days; or

8.2.5 you have a legal right to end the contract if we have done something wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights are in line with the Consumer Contracts Regulations 2013. 

8.4 You do not have a right to change your mind in respect of digital Products after you have started to download or if you have already have access to the products.

8.5 You are only able to end the contract, if we have not done anything or if you change your mind, before the contract is completed.  A contract for physical or digital products content is completed when the Product is first paid for and then delivered or downloaded

 

9. HOW TO END THE CONTRACT WITH US 

9.1 To end the contract with us please contact us at tailsy@littlewoodwalkers.co.uk and please quote the order number we have given you.

9.2 If you end the contract for any reason once Products have already been posted to you or you have received them, you must return them to us. Please contact us to arrange this. 

9.3 We will pay the postage costs of return if we agree that:

9.3.1 the Products are faulty or misdescribed; or,

9.3.2 you are ending the contract because you were not in agreement to a change in  the product or an error in the product or if we have done somethign wrong and you have a legal right to end the contract. In all other circumstances, you will be responsible for the return postage costs. 

9.4 We will refund what you paid for the Products including delivery costs, using the same method you used for payment.

9.5 We will make any refunds due to you as soon as possible. If you are ending the contract as you have changed your mind then: 

9.5.1 if the Products is a physical product , your refund will be made within 14 days from the day on which we receive the Product back from you. ;

9.5.2 in all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract for a Product at any time by writing to you if you do not:

10.1.1 make any payment to us when it is due; or,

10.1.2 precent us from delivering the product to you within a reasonable timeframe

10.2 . If we end the contract ias laid our in clause 10.1 to 10.1.2 we will refund any money you have paid in advance for any Products that we have not provided however we may deduct you reasonable compensation or costs we incur if you break the contract. 

10.3 If we have to remove or withdraw a Product that  you have already ordered we will inform you and refund any sums you have paid in advance for Products which we will then not provide

 

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1If you have any questions or complaints about the Product, please get in touch via our website contact page or at tailsy@littlewoodwalkers.co.uk

11.2  We are under a legal duty to supply Products in line with all clauses in this contract. See the section below for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

 

If your product are physical  goods,  the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

 

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:if your digital content is faulty, you're entitled to a repair or a replacement;

 

if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back; or,

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

 

11.3 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them or post them back to us. Please contact us in the first instance.

 

12. PRICE AND PAYMENT

12.1  The price of the Product will be displayed on the product page when you place your order. We take all reasonable care to ensure that the price of the Product advised to you is correct.

12.2 When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Visa Electron, Mastercard and American Express  Payment is taken immediately on confirmation of your order. 

12.3 f you think an invoice is wrong please contact us via the website or at tailsy@littlewoodwalkers.co.uk  

 

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products; and for defective Products under the Consumer Protection Act 1987.

13.3 If digital content is defective. We are not liable for any losses or damage caused by a virus/trojan/worm or any other attack. Access to all digital material including, but not limited to, websites and digital content is at your own risk.

13.4  We only supply the Products for domestic and private use. We do not give permission for you to use the Products for any commercial, business or re-sale purpose and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity and we reserve the right to take action against you for business use of any of our Products without our prior written permission. 

 

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 We will use the personal information you provide to us in accordance with our Privacy Policy. 

14.2 Your personal information will be used, for example, to:

14.2.1 supply the Products to you;

14.2.2 process your payment for the Products;

14.2.3 give you information about the services and similar Products that we provide, if you agreed to this during the order process, but you may stop receiving this at any time by contacting us; and,

14.2.4 obtain feedback from you.

14.3 We will only give your personal information to third parties where the law either requires or allows us to do so. 

 

15. OTHER IMPORTANT TERMS

15.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

15.5 Which laws apply to this contract and where you may bring legal proceedings. The validity, construction and performance of this Contract shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the parties submit.